The management of a Law Office is essential for both daily efficiency and long term achievements. Implementation of organizational policies must be employed by the entire staff, from paralegals to senior partners, no one is exempt. A key aspect of successful communication is acquiring the ability to prioritize and execute incoming calls. We treat both these actions as personal goals and office policies.
The initial impression of a Law Office can most often be best assessed by the phone etiquette of its staff. It is too frequent that consumers are dissatisfied with a service because of their lack of responsiveness. Constantly we make a point to be in contact with our clients. We require that all return calls are responded to by day’s end. We also take interest in speaking to our clients regularly without them always having to call us first. We will initiate a call to discuss their case or just call to check up on treatment. Over the Holiday’s we make every effort to speak to each individual client so over the break they can feel at ease. These simple services combined with the substantial results of our cases are what we provide.